curly-bracket

Frequently
Asked Questions

For Individuals
For Businesses
How can I offer Finkeda financial services at my store?

You must sign up as a merchant with Finkeda to offer rural financial services in your village. These digital banking services include AePS, utility bill payments, Micro ATM, insurance and more.

What services are included in Micro ATMs?

mATM offers all banking services, including cash withdrawals, mini statement printouts, and balance enquiries. Finkeda’s merchant partner streamlines your financial activities with convenience.

What happens if an AePS transaction doesn’t work?

A failed AePS transaction often reverses itself within 72 hours if the amount has been debited from the customer’s account. During this time, you can avail our assistance at all times.

When will I receive my commission?

Depending on the service, commissions from Finkeda’s reliable and rural financial services are disbursed either immediately or daily. You can keep tabs on everything from your agent dashboard.

Will I be able to access Finkeda’s banking services on holidays?

Yes, customers can access cash even on vacation, thanks to AePS and Micro ATM, ensuring that digital banking solutions are truly accessible at any time and from any location.

What is AePS, and how does it benefit me?

With AePS, you can provide micro statements, balance checks, and withdrawals. It helps us bring rural financial services closer to users without requiring them to visit a bank.

Do I get commissions for providing financial services?

Indeed! You earn from every transaction, including bill payments and recharges, while benefitting your rural community with Finkeda’s banking services.

Is using Finkeda’s digital banking services secure?

Yes, Finkeda’s platform adheres to stringent security guidelines to provide secure, easy access to reliable financial services across India.

Can I use Finkeda’s platform to make utility bill payments?

Finkeda offers the best financial services, which not only encourage accessibility but also convenience. You can pay your gas, water and electricity bills by using utility payment services.

How do merchants benefit by partnering with Finkeda?

By converting stores into online banking hubs, merchants generate more revenue, increase foot traffic, and offer essential services, which include, but are not restricted to, bill pay, cash withdrawal, and recharges.

Is AEPS Usable Across Different Banks?

Yes, AePS works across all major banks in India. As long as the customer’s account is Aadhaar-linked, they can access services regardless of the bank. This makes AePS highly flexible and useful for people in remote areas with accounts in different banks.

What Are the Benefits of Aadhaar Pay Over UPI or Card Payments?

Unlike UPI or card payments, Aadhaar Pay doesn’t need a smartphone, PIN, or internet access for customers. Payments are made using just Aadhaar and fingerprint. This reduces fraud, lowers transaction costs, and is more convenient for people in areas with low digital literacy.

How Does Aadhaar Pay Support Financial Inclusion?

Aadhaar Pay helps people who don’t use cards, smartphones, or apps. With just an Aadhaar number and fingerprint, they can make payments easily. This makes digital transactions accessible for the elderly, low-income workers, and rural families, bringing them into the formal financial system.

What Is the Reach of Finkeda’s Aadhaar Services?

Finkeda’s Aadhaar services are available across India, including rural, remote, and Tier 2 and 3 cities. Our network of merchants brings banking and payment services to people who don’t have access to digital tools, helping bridge the financial gap in underserved areas.

What Equipment Do I Need?

You only need a smartphone, an internet connection, and a fingerprint scanner. Finkeda provides the Aadhaar Pay application and biometric device. It’s an affordable setup, easy to install, and works well in even small retail spaces in rural and remote areas.

Is My Setup Secure and Compliant?

Yes, Finkeda follows strict security and regulatory standards. Aadhaar Pay uses biometric authentication and encrypted systems to ensure every transaction is safe. You’ll be using certified devices, and we provide ongoing support to keep your setup compliant and running smoothly.

How Can I Start Offering Aadhaar Pay?

To offer Aadhaar Pay, register with Finkeda as a merchant. We’ll provide you with a biometric device and complete training. Once set up, you can start accepting Aadhaar-based payments from customers and earn commissions on every transaction right from your store.

How Do I Pay Using Aadhaar Pay?

Visit a Finkeda store, give your Aadhaar number, and place your finger on the biometric scanner. The amount gets debited directly from your bank account. No card or phone needed. You get an instant receipt or message, and the merchant receives payment immediately.

Who Can Use Aadhaar Pay?

Anyone with a bank account linked to their Aadhaar number can use Aadhaar Pay. It’s ideal for people who may not have smartphones or debit cards. Just a fingerprint and Aadhaar number are enough to pay securely at any nearby Finkeda merchant store.

How Is It Different from AePS?

AePS is used mainly for banking services like cash withdrawal or balance check. Aadhaar Pay is for payments. Customers use their Aadhaar and fingerprint to pay directly from their bank account without a card or PIN. It’s perfect for quick, safe purchases at a local Finkeda merchant’s shop.

How Does AePS Support Rural Banking Access?

AePS brings banking closer to home. Rural customers no longer need to travel far or stand in long queues. Through local Finkeda Saathis, they can withdraw money or check their balance anytime. It saves time, reduces costs, and makes banking services available to everyone.

How Does Aadhaar Pay Contribute to Digital India?

Aadhaar Pay brings safe, cashless transactions to the last mile. It supports the vision of a digitally empowered India by giving everyone, even without phones or cards, the ability to pay and receive money. This helps build a more connected, inclusive economy from the ground up.

Are Agent Devices and Settlement Secure?

Yes, all devices used by Finkeda Saathis are certified and safe. Settlements are processed securely and quickly. Every transaction is verified with biometric data and managed by a trusted system. You also get support from our team if any issue arises during the process.

What Equipment Is Needed to Support AePS?

You need a smartphone, an internet connection, and a fingerprint scanner. Finkeda provides the AePS software platform and training. The setup is easy, cost-effective, and ideal for small retail spaces. With just basic equipment, you can start offering banking services right from your shop.

How Can I Offer AePS Services as a Finkeda Saathi?

To become a Finkeda Saathi, just register with us. We’ll provide the necessary device and training. Once set up, you can start offering AePS services to your customers and earn commissions. It’s a simple way to grow your income and support your community.

Is Aadhaar Card Mandatory for AePS?

Yes, Aadhaar is required for all AePS services. Moreover, the customer needs to have their bank account linked to their Aadhaar. Fingerprint authentication through Aadhaar ensures that only the rightful owner can access the account. This step makes the process simple and secure without needing an ATM card.

Are There Transaction Limits for AePS?

Yes, daily transaction limits apply and differ with the bank. Generally, you can withdraw up to ₹10,000 per day. The Finkeda Saathi will inform you about the exact limit based on your bank’s rules. These limits are set to ensure both safety and responsible use of services.

How Secure Are AePS Transactions?

AePS is highly secure. Every transaction is done by using biometric verification with the customer’s fingerprint and Aadhaar number. No PIN or card is needed. The system is managed through the National Payments Corporation of India (NPCI) to ensure safety and accuracy. Customers also get a receipt or message as proof of each transaction.

What AePS Transactions Are Available?

Finkeda offers Aadhaar-enabled services like cash withdrawal, balance enquiry, and mini statements. Some banks also support deposits. These basic transactions can be done easily without visiting a bank. Customers just need their Aadhaar number and fingerprint to access services at a Finkeda Saathi store.

Who Can Use AePS Services?

People who have an Aadhaar card that is linked to a bank account can easily use AePS.  This service is quite useful for individuals who live in rural locations and have issues getting to banks.  They can use their Aadhaar and fingerprint to get important financial services at their neighbourhood Finkeda Saathi store.

How Does Finkeda’s AePS Service Work?

A customer visits a Finkeda Saathi with their Aadhaar-linked bank account. With a fingerprint scanner, the Saathi verifies the identity of the customer and completes transactions through a secure platform. There’s no need for cards or PINs. Services like withdrawals, balance checks, and deposits can be done easily, right at the local shop.

Is Balance Enquiry Available During Holidays or After Hours?

Yes. Services through AePS and Micro-ATM work even on weekends and holidays. Most Finkeda Saathis stay open beyond bank hours. So, you can check your balance or withdraw money when banks are closed. It’s helpful during emergencies or outside regular working times.

Are There Any Transaction Limits?

Yes, there are limits set by individual banks and NPCI. Usually, a customer can withdraw up to ₹10,000 per transaction. Some banks may set daily or monthly limits too. The Finkeda Saathi informs customers about any limits before proceeding.

Can I Access Government Subsidies Via Aadhaar Banking?

Yes. Customers can access subsidies and welfare benefits credited to their bank account through Aadhaar. With a fingerprint check at the Finkeda Saathi outlet, the amount can be withdrawn instantly. This makes subsidy access simple for rural families.

How Do I Offer Aadhaar Banking Services?

To become a Finkeda Saathi, register and complete the simple onboarding process. We provide the device, training, and support. Once setup is done, you can start offering Aadhaar-based services like cash withdrawal, mini statements, and earn commission on every transaction.

How Many Transactions Does NPCI’s AePS/Aadhaar Banking Handle?

NPCI’s AePS platform processes over 20 crore transactions monthly across India. It shows how widely Aadhaar banking is used, especially in rural areas. Finkeda Saathis contribute by offering these services to people who rely on Aadhaar for everyday banking.

How Does Aadhaar Banking Support Financial Inclusion?

It brings banking to places where banks don’t exist. People without smartphones or debit cards can access services using only Aadhaar. No travel, no paperwork. Aadhaar banking helps daily wage workers, farmers, and elderly citizens manage their money safely and close to home.

Is This Service Available Anytime?

Yes. Aadhaar banking services like balance checks and cash withdrawals work 24×7. Finkeda Saathis are often open during weekends and holidays too. This helps customers access money even when banks are closed or far away.

Is Aadhaar Banking Secure?

Yes. Every transaction is verified using the customer’s fingerprint and Aadhaar number. Data is encrypted and processed through NPCI. No PIN or card is used, which lowers fraud risk. Finkeda Saathis also receive secure, certified devices and system support for safe transactions.

What’s Required to Use Aadhaar Banking?

Customers need a bank account linked to Aadhaar and their fingerprint. For the Finkeda Saathi, a smartphone, internet, and biometric device are enough to offer services. No large setup is needed. Aadhaar and fingerprint match is all that’s required to complete transactions.

Who Is Eligible for Aadhaar Banking?

Anyone with a bank account linked to their Aadhaar number can use Aadhaar banking. It helps people in rural and small-town areas who may not have access to debit cards or smartphones. They only need their Aadhaar number and fingerprint for verification.

What Services Come Under Aadhaar Banking?

Aadhaar banking includes cash withdrawals, balance enquiry, mini statements, and Aadhaar Pay. All services are done using Aadhaar and fingerprint, without needing a card or PIN. With just a visit to a Finkeda Saathi, rural customers can access essential banking services safely and quickly, right near their homes.

What Are the saathi Benefits of Offering Balance Enquiry?

As an saathi, you earn commissions for every balance enquiry. With instant settlements, hybrid mATM-mPOS devices and excellent customer support, you grow your income while helping your community access essential banking services easily and affordably.

How Does This Service Enhance Financial Inclusion?

It gives people in small towns easy access to banking. No travel, no long lines. Just Aadhaar or a card and a quick visit to the Finkeda Saathi. It helps elderly people, daily wage workers, and others manage their money easily, safely, and close to home.

What Are the Security Standards for Balance Enquiry?

Every enquiry is done through a secure and encrypted system. Aadhaar and fingerprint verification ensures only the account holder gets access. Finkeda follows all rules set by banks and NPCI. Devices are certified, and customer details are never stored or misused.

How Do I Set Up Balance Enquiry at My Outlet?

Register as a Finkeda Saathi. We provide the device and training. You’ll need a smartphone, internet, and a small space. Once set up, you can start offering balance enquiries, cash withdrawals, and earn commissions. It’s easy to manage and adds value to your shop.

What If My Fingerprint Isn’t Recognized?

If your fingerprint doesn’t match, the transaction won’t go through. The Finkeda Saathi will try again or ask you to clean your finger. If it still fails, you may need to visit your bank to update your biometric data. No money is deducted during failed attempts.

Which Transactions Require Aadhaar Versus Debit Card?

Use Aadhaar for services like AePS balance enquiry or cash withdrawal. You don’t need a card or PIN, just your Aadhaar number and fingerprint. Debit cards are used in Micro-ATM machines. Both work well, and the Finkeda Saathi can guide you on what’s best.

Are There Any Charges for Balance Enquiry?

Most of the time, it’s free. But some banks may charge a small fee after a certain number of enquiries. The Finkeda Saathi will tell you if there’s a charge before the service is done. You will always get a receipt for clarity.

How Quickly Do I Get My Account Balance?

You get it instantly. As soon as your Aadhaar or debit card is verified, the Finkeda Saathi shows you your account balance on the machine. You also get a printed receipt or message for the record. The entire process takes only a minute or two.

What Banking Services Can Be Done Alongside Balance Enquiry?

Along with checking your balance, you can also withdraw cash and get a mini statement. Some banks even allow deposits. These services can be done right at your local Finkeda Saathi shop. It’s helpful for those who can’t travel far for basic banking needs.

What Is a Balance Enquiry Via Micro‑ATM or AePS?

It is a quick way to check your bank balance using your Aadhaar number or debit card. You visit a Finkeda Saathi nearby. They use a small machine to check your balance securely. It saves you time and effort, especially if there is no bank or ATM nearby.

How Much Money Can I Transfer Through DMT Service in a Day?

You can transfer up to ₹25,000 per sender per day using Finkeda’s DMT service. This limit is set for safety and compliance. It helps ensure secure transfers while meeting daily financial needs, especially for families and workers sending money back home.

What Is the Maximum Withdrawal Limit Per Transaction?

You can withdraw a maximum of ₹10,000 per transaction with Finkeda’s Micro-ATM. This helps manage daily needs without visiting a distant bank. Multiple transactions may be allowed depending on the bank’s rules. Your saathi can guide you based on your card type and bank account limits.

How Do I Withdraw Cash Using Finkeda’s Micro-ATM?

Visit your local Finkeda office with your debit card. Our Finkeda saathi will insert your card into the machine, assist you in entering your PIN and complete the withdrawal. You receive the money immediately and a receipt or message as proof of the success of your transaction. 

How is a Micro-ATM different from a Traditional ATM?

A Micro-ATM is a small, portable device operated by a local retailer. Unlike big ATMs, it doesn’t need large machines or high setup costs. It allows basic banking services like cash withdrawals and balance checks in areas with limited access to banks, especially in rural and remote locations.

Is Customer Support Available for Failed Transactions?

Absolutely. If a transaction fails, our support team is ready to help. You can contact the Finkeda saathi or reach us directly. We’ll check the issue and either process the refund or complete the transfer quickly. Your peace of mind is our priority.

Can I Transfer Money on Weekends or Holidays?

Yes, Finkeda’s DMT service works every day, including weekends and holidays. Since we use IMPS, the money reaches instantly, even outside regular bank hours. This is especially helpful for urgent needs or when banks are closed.

Do I Need a License to Offer DMT Services?

No special license is needed. Finkeda provides everything you need as an saathi. You just need to register with us, and we’ll give you access to the portal or app. With basic training, you can start offering money transfer services right away.

What Are the Benefits of Becoming a DMT saathi with Finkeda?

You earn a commission on every transfer while helping people send money easily. The system is fast and secure and available all year. As a merchant, you attract more customers, grow your business and support your local community at the same time.

What Documents Do I Need to Send Money?

You might be required to present a legitimate identification card, such as a voter ID, Aadhaar, or PAN. By doing this, the Finkeda saathi avoids fraud and confirms your identity. Your information is secure, and the process is quick. The majority of transfers go smoothly and only need the most basic data.

Is It Safe to Transfer Money Through Finkeda?

Yes, Finkeda ensures every transaction is secure. We use encrypted systems and bank-authorised channels like IMPS and NEFT. Your money reaches the right place with full safety. You also get confirmation and a receipt, giving you peace of mind.

How Does Finkeda’s Money Transfer Service Work?

Visit your nearest Finkeda saathi with cash. Give the beneficiary’s bank account information. Using our app or portal, the saathi records the transaction. Money can be sent within hours with NEFT or instantly with IMPS. A receipt and an SMS confirmation will also be sent to you.

Are There Charges for Using a Micro-ATM?

Yes, a small service charge may apply for each transaction, depending on your bank’s policy. It is usually minimal and helps cover operational costs. The saathi will inform you of any charges before processing. You also get a receipt for full transparency.

Will I be able to access Finkeda’s banking services on holidays?

Yes, customers can access cash even on vacation, thanks to AePS and Micro ATM, ensuring that digital banking solutions are truly accessible at any time and from any location.

When will I receive my commission?

Depending on the service, commissions from Finkeda’s reliable and rural financial services are disbursed either immediately or daily. You can keep tabs on everything from your agent dashboard.

What happens if an AePS transaction doesn’t work?

A failed AePS transaction often reverses itself within 72 hours if the amount has been debited from the customer’s account. During this time, you can avail our assistance at all times.

What services are included in Micro ATMs?

mATM offers all banking services, including cash withdrawals, mini statement printouts, and balance enquiries. Finkeda’s merchant partner streamlines your financial activities with convenience.

How can I offer Finkeda financial services at my store?

You must sign up as a merchant with Finkeda to offer rural financial services in your village. These digital banking services include AePS, utility bill payments, Micro ATM, insurance and more.

How do merchants benefit by partnering with Finkeda?

By converting stores into online banking hubs, merchants generate more revenue, increase foot traffic, and offer essential services, which include, but are not restricted to, bill pay, cash withdrawal, and recharges.

Can I use Finkeda’s platform to make utility bill payments?

Finkeda offers the best financial services, which not only encourage accessibility but also convenience. You can pay your gas, water and electricity bills by using utility payment services.

Is using Finkeda’s digital banking services secure?

Yes, Finkeda’s platform adheres to stringent security guidelines to provide secure, easy access to reliable financial services across India.

Do I get commissions for providing financial services?

Indeed! You earn from every transaction, including bill payments and recharges, while benefitting your rural community with Finkeda’s banking services.

Do I Need a Bank License to Offer This Service?

No, you do not need a banking license. Finkeda authorizes you as an saathi and provides the tools and support to offer these services legally. You only need a basic setup and a willingness to help your customers with simple, secure financial transactions.

What Requirements Are Needed to Operate the Device?

You need a smartphone, an internet connection and the Finkeda-provided Micro ATM device. You do not need to have a complex setup or a large investment. The device is easy to carry and user-friendly to use in any retail space with no hassle. 

How Do I Enable Balance Enquiry Services at My Outlet?

You just need to get registered with Finkeda. Once onboarded, we provide you with the Micro ATM device and guide you through the process. You will be able to help customers check balances alongside earning commissions on each successful enquiry.

Are There Charges for Using Balance Enquiry?

A very small service fee may apply, depending on the bank. The saathi will clearly inform you about the charges before the transaction. You will also always receive a receipt or SMS confirmation for full transparency and peace of mind.

Is This Service Available 24/7?

Yes, balance enquiry services through Finkeda Micro ATM are available 24/7. Even if you want to check your balance in the late evening or on a holiday, our merchant store will be open for you throughout the day. This service offers real convenience for daily financial needs.

Who Can Use Micro‑ATM Balance Enquiry Service?

The microATM balance enquiry service is available to anyone with a debit card issued by their bank. It is perfect for people who live in rural, semi-urban, or low-connectivity areas, especially those with no immediate access to their banks or ATMs but still need fast account balance updates. 

How Does a Finkeda Micro‑ATM Work for Balance Checks?

The customer visits a Finkeda-associated outlet and provides their debit card. The saathi inserts the card in the microATM and the customer will enter their PIN. Once these steps are completed, the balance is displayed on the device instantly. It is a quick, secure way to know account details without visiting a bank branch.

What Is Micro‑ATM Balance Enquiry?

Micro-ATM balance enquiry lets users check their bank account balance through a small, portable machine at a nearby store. It’s a simple and fast service for people living in remote areas where regular ATMs or banks aren’t easily available.

Are These Services Available Round-The-Clock?

Yes, services through Finkeda’s Micro ATM work even on weekends and holidays. With 24×7 support for IMPS transactions, cash can be withdrawn anytime. This is especially helpful in emergencies or when banks and traditional ATMs are closed or far away.

What Kind of Support and Training Do Finkeda saathi Receive?

Finkeda provides full onboarding training to get you started. You also get continuous support from our dedicated service team, device warranty and help with any technical or customer issues. We ensure that you always have the tools and assistance you need to serve confidently.

What is AePS, and how does it benefit me?

With AePS, you can provide micro statements, balance checks, and withdrawals. It helps us bring rural financial services closer to users without requiring them to visit a bank.

How Do I Become a Cash Withdrawal saathi?

Register with Finkeda as a merchant. Once verified, we’ll provide the Micro ATM device and full guidance. You can start offering cash withdrawals and balance enquiries at your shop, earning attractive commissions on every transaction while helping your local community with accessible banking.

Are Service Charges Applicable?

Yes, a small service fee may apply depending on your bank’s policy. The charges are minimal and go towards maintaining secure and accessible services. Your saathi will inform you about any applicable fees before completing the transaction and a printed or digital receipt will be provided.

What Are the Withdrawal Limits Per Transaction?

You can withdraw up to ₹10,000 per transaction using Finkeda’s Micro ATM. This limit ensures secure and manageable cash flow. Multiple transactions might be possible depending on your bank’s rules. Your local saathi can assist based on your card type and daily limit.

How Can I Withdraw Cash Using Finkeda’s Service?

Visit your nearby Finkeda-enabled shop with your debit card. The Finkeda saathi will swipe your card in the mATM device, enter the amount and ask you to input your PIN. Once verified, you receive cash on the spot and a receipt or SMS for confirmation. It’s quick and safe.

What Is Finkeda’s Cash Withdrawal Service?

In places with limited access to banking, Finkeda provides micro-automated teller machines (MicroATMs) for cash withdrawals. Local merchants assist customers in taking money out of their bank accounts using this small device. For people who live in rural or semi-urban areas with few or no traditional ATMs, it is a convenient and practical option for cash withdrawal.

Is There Training and Maintenance Support for saathi?

Finkeda does offer comprehensive training to assist you in using the Micro-ATM device. For technical assistance or problems, our support staff is available at all times. We also offer a one-year warranty so that your services will function flawlessly and hassle-free. 

Do I Need a Banking License to Offer These Services?

No banking license is needed. As a registered Finkeda saathi, you are authorized to offer Micro-ATM services legally. We handle the technical and compliance side. You just need to focus on helping customers with simple, secure transactions at your retail store.

How Do I Become a Finkeda Micro-ATM saathi?

Just register with Finkeda. Once approved, we’ll guide you through the setup and provide the mATM device. You’ll get training and support to start offering services like cash withdrawals and balance enquiries at your shop. It’s a great way to earn and help your community.

What Infrastructure Do I Need to Operate a Micro-ATM?

All you need is a smartphone, internet connection, and a Micro-ATM device provided by Finkeda. It is simple to set up and does not require a major investment. The device is portable, user-friendly and comes with a one-year warranty and complete support from Finkeda.